CompTIA A+ Remote Support Technician 220-603 Course

Total Items: 20 Total Time: 20.00 hour(s)  

Summary:

This training will give you one study guide you need for the CompTIA A+ certification. This certification validates the knowledge and skills of entry-level computer service technicians.

It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers.

CompTIA A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking.

To receive the certification, students must pass the Essentials test and one of the three other A+ exams. The MindLeaders study guide materials for all four tests allows you to certify in whichever manner you prefer.

These study guide courses have been added to the practice exams that MindLeaders already released for this test.        

Learning Segment 1 :Installing and Configuring PC Components   

Summary:

This learning segment presents standard procedures for installing and removing typical Field-Replaceable Units, or FRUs.  

Objectives:

• Install, configure, optimize, and upgrade personal computer components  

Topics:

• Installing and Configuring PC Components    

 Learning Segment  2 :: Troubleshooting and Preventive Maintenance    

Summary:

This learning segment addresses basic troubleshooting practices associated with hardware-related problems and basic preventive maintenance techniques for computer systems.  

Objectives:

• Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components  

Topics:

• Troubleshooting and Preventive Maintenance    

 Learning Segment 3 :Advanced PC Troubleshooting    

Summary:

This learning segment addresses advanced troubleshooting practices associated with hardware-related problems.  

Objectives:

• Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components  

Topics:

• Advanced PC Troubleshooting    

Learning Segment 4 :Major Windows Structures    

Summary:

This learning segment covers the names and purposes of major operating system components and files. It also covers the concepts and procedures for creating, viewing, and managing disks, directories, and files.  

Objectives:

• Identify names and purposes of major operating system components
• Identify names, locations, and purposes of major operating system files
• Identify concepts and procedures for creating, viewing, and managing disks, directories, and files  

Topics:

• Major Windows Structures    

 Learning Segment 5 :Optimizing Operating Systems    

Summary:

This learning segment covers the names and purposes of major operating system components and files. It also covers the concepts and procedures for creating, viewing, and managing disks, directories, and files.  

Objectives:

• Identify names and purposes of major operating system components
• Identify names, locations, and purposes of major operating system files
• Identify concepts and procedures for creating, viewing, and managing disks, directories, and files  

Topics:

• Optimizing Operating Systems    

Learning Segment 6 :Operating System Utilities    

Summary:

This learning segment covers the names and purposes of major operating system components and files. It also covers the concepts and procedures for creating, viewing, and managing disks, directories, and files.  

Objectives:

• Identify names and purposes of major operating system components
• Identify names, locations, and purposes of major operating system files
• Identify concepts and procedures for creating, viewing, and managing disks, directories, and files  

Topics:

• Operating System Utilities    

Learning Segment 7 :Basic OS Troubleshooting and Maintenance    

Summary:

This learning segment addresses basic diagnostic tools and procedures used to troubleshoot and maintain operating system software.  

Objectives:

• Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems  

Topics:

• Basic OS Troubleshooting and Maintenance    

Learning Segment 8 :Printers and Scanners    

Summary:

This learning segment addresses basic concepts regarding installation, configuration, optimization and upgrading of printers and scanners.  

Objectives:

• Identify the fundamental principles of using printers and scanners
• Install, configure, optimize and upgrade printers and scanners  

Topics:

• Printers and Scanners    

Learning Segment 9 :Troubleshooting Printer Problems  

Summary:

This learning segment addresses printer and scanner troubleshooting and preventive maintenance of printers and scanners.  

Objectives:

• Identify tools, diagnostic procedures, and troubleshooting techniques for printers and scanners
• Perform preventative maintenance of printers and scanners  

Topics:

• Troubleshooting Printer Problems    

 Learning Segment 10 :Installing Local Area Networks    

Summary:

This learning segment addresses standard practices used for the installation and configuration of local area networks.  

Objectives:

• Install, configure, optimize, and upgrade networks  

Topics:

• Installing Local Area Networks    

Learning Segment  11 :Wide Area Networking    

Summary:

This learning segment covers basic network protocols and terminologies and introduces concepts related to installing, configuring, optimizing, and upgrading networks. This course pertains to wide area networking situations.  

Objectives:

• Identify the fundamental principles of networks
• Install, configure, optimize, and upgrade networks  

Topics:

• Wide Area Networking    

 Learning Segment 12 :Network Troubleshooting    

Summary:

This learning segment covers diagnostic tools and procedures for troubleshooting network problems. It also covers preventative maintenance for networks.  

Objectives:

• Use tools and diagnostic procedures to troubleshoot network problems
• Perform preventative maintenance of networks including securing and protecting network cabling  

Topics:

• Network Troubleshooting    

Learning Segment 13 :Security    

Summary:

This learning segment covers the principles of security and the names, purposes, and characteristics of physical security devices and processes. It also addresses installing, configuring, optimizing, and upgrading security. Finally, it covers tools, diagnostic procedures, and troubleshooting techniques for security issues.  

Objectives:

• Identify the fundamental principles of security
• Identify the names, purposes, and characteristics of physical security devices and processes
• Install, configure, optimize, and upgrade securityIdentify tools, diagnostic procedures, and troubleshooting techniques for security issues  

Topics:

• Security    

Learning Segment  14 :Professionalism and Communication    

Summary:

This learning segment addresses good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues. It also covers job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property.  

Objectives:

• Recognize good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues
• Recognize job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property  

Topics:

• Professionalism and Communication    

Learning Segment 15 :Practice Exam 1    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam    

 Learning Segment 16 :Practice Exam 2    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam    

 Learning Segment 17 :Practice Exam 3    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam    

Learning Segment 18 :Practice Exam 4    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam    

 Learning Segment 19 :Practice Exam 5    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam    

Learning Segment 20  :Practice Exam 6    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam

Features:

• Flash-based instructional demonstrations applying course concepts.
• Instructional audio with graphics highlighting key points.
• Exercises allow learners to practice in the actual application being studied.
• A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
• Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
• Search text enables learners to rapidly search all text within a course to easily retrieve information required.
• Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
• A skill assessment generates a customized learning path based on the results of a pre-test.
• A glossary provides a reference for definitions of unfamiliar terms.
• Bookmarking tracks the learner's progress in a course.  

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.