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This training will give you the skills you need to pass the CompTIA A+ 2009 Essentials exam, which is the first of two exams now required to earn CompTIA A+ 2009 certification.

This certification validates the knowledge and skills of entry-level computer service technicians.

It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers.

CompTIA A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking.  

Learning Segment  1 : Computer Components    

This learning segment provides information on computer components such as ports and cables, cooling systems, input and storage devices, and motherboard form factors. It also covers troubleshooting and preventive maintenance for computer components.  

Objectives:

• Identify the power supply, motherboard, CMOS, CPU, IDE, SATA, card and slot type, display devices, ports, cable and connector types, and input and storage devices
• Install and configure hard disk drives, the CPU, storage devices, display devices, input devices, and multimedia devices
• Discuss troubleshooting and preventive maintenance procedures  

Topics:

• The central processing unit
• Slot types and display devices
• Input devices, ports, cables, and cooling systems
• Storage devices
• Installing and configuring computer components
• Troubleshooting computer components
• Performing preventive maintenance   

Learning Segment 2 : Operating Systems    

This course provides information on installing and upgrading operating systems. It also covers hardware compatibility, backing up data, and configuring Windows XP driver-signing options.  

Objectives:

• Use Microsoft's online Hardware Compatibility List
• Recognize common Windows operating system components and configuration tools
• Create a directoryInstall, configure, and optimize operating systems
• Perform an operating system upgrade
• Backup and restore dataConfigure driver-signing options in Windows XP

Learning Segment  3 : Diagnosing Problems    

This learning segment provides techniques and procedures for diagnosing problems with computers.

Objectives:

• Identify the major recovery options
• Enable TCP/IPInstall Remote Desktop
• Describe common diagnostic procedures
• Perform preventive maintenance for operating systems  

Topics:

• Recovery and restorationTCP/IP and Remote Desktop
• Diagnostic procedures
• Preventive maintenance    

 Learning Segment  4 : Laptops and Portable Devices    

This learning segment demonstrates concepts and procedures related to the effective use and maintenance of laptops and portable devices.  

Objectives:

• Identify the fundamental principles of using laptops and portable devices
• Distinguish between hot-swappable and cold-swappable devices
• Use tools, diagnostic procedures, and troubleshooting techniques for laptops and portable devices
• Perform preventive maintenance on laptops and portable devices  

Topics:

• Working with laptops and portable devices
• Configuring laptop power options
• Using laptop peripherals
• Troubleshooting laptops
• Preventive maintenance for laptops    

Learning Segment  5 : Printers and Scanners    

This learning segment demonstrates concepts and procedures related to the installing, configuring, and troubleshooting printers and scanners.  

Objectives:

• Differentiate between impact and non-impact printers
• Describe the various types of printers and their functions
• Install, configure, and optimize printers and scanners
• Identify common errors and troubleshooting techniques for printers and scanners  

Topics:

• Working with printers and scanners
• Installing printers and scanners
• Troubleshooting printers and scanners    

Learning Segment  6 : Networks    

This learning segment identifies basic networking concepts. It discusses networking models, network technologies, and different network architectures. Troubleshooting network problems is also covered.  

Objectives:

• Identify the fundamental principles of networks
• Define various network technologies
• Install and configure networks
• Identify tools, diagnostic procedures, and techniques for troubleshooting networks  

Topics:

• Network protocols and hardware
• Network technologies
• Installing and configuring networks
• Troubleshooting networks    

 Learning Segment  7 : Security    

This learning segment explains various procedures and techniques to configure and troubleshoot security settings to maximize the protection of confidential company information.  

Objectives:

• Discuss the security options for a computer network
• Describe the methods used to secure company data
• Install and configure security settings
• Add a user account and password to a computer
• Recall troubleshooting techniques for security
• Demonstrate preventative maintenance techniques for computer security  

Topics:

• Hardware, software, and wireless security
• Data and physical security
• Installing and configuring security
• Troubleshooting security
• Maintaining security    

Learning Segment  8 : Safety, Environment, and Customer Issues    

This learning segment describes the potential safety hazards involved in computer repair. It also explains how to provide good customer service.  

Objectives:

• Identify potential safety and environmental hazards
• Implement proper safety procedures
• Identify proper disposal procedures
• Use good communication skills with customers and colleagues
• Use professional behavior on the job  

Topics:

• Safety in the workplaceHazards and safety precautions
• Proper disposal procedures
• Communication skills
• Professional behavior    

 Learning Segment  9 : Practice Exam 1    

This learning segment presents questions that will help you prepare for the CompTIA A+ Essentials 220-701 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam    

Learning Segment 10 : Practice Exam 2    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Essentials 220-701 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam   

Learning Segment 11 : Practice Exam 3    

Summary:

This course presents questions that will help you prepare for the CompTIA A+ Essentials 220-701 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam    

Learning Segment 12 : Practice Exam 4    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Essentials 220-701 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam    

Learning Segment  13 : Practice Exam 5    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Essentials 220-701 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam  

Learning Segment  14 : Practice Exam 6    

Summary:

This learning segment presents questions that will help you prepare for the CompTIA A+ Essentials 220-701 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.  

Objectives:

• Complete the practice exam questions  

Topics:

• Practice Exam

Features:

• Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
• Activities allow learners to apply course concepts in an interactive questioning environment.
• Full-page images allow learners to experience an application as if it were open on their computer.
• Exercises allow learners to practice in the actual application being studied.A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
• Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary.
• In addition, it lets them find other occurrences of the term in the same course.Search text enables learners to rapidly search all text within a course to easily retrieve information required.
• Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
• A skill assessment generates a customized learning path based on the results of a pre-test.
• A glossary provides a reference for definitions of unfamiliar terms.Bookmarking tracks the learner's progress in a course.   

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.