Who is the course for?

Performance Matters: The Importance of Praise is suitable for people who are likely to become first-time managers, and those who are already managers but have limited knowledge of how to use praise to make their staff realise that their efforts are appreciated.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• know how to deliver praise
• understand the value of adding praise to the corporate culture
• seek opportunities to praise staff
• recall the six rules for praising staff correctly

See How Famous Celebrities Make You Feel Valuable

Famous faces including John Cleese show you how to make your staff feel valued and appreciated, and how easy it is to make them feel unappreciated simply by whether or not you praise them.

A department head who is struggling with high turnover is forced to face up to the situation and learn the importance of praise in order to keep his staff.

How this Course Works

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them.

The familiar settings and witty role play will help you to apply the material to your own workplace. Before you begin you’ll take a short test to help identify any knowledge gaps.

As you work through the course you’ll be presented with simple exercises to check your learning. You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection.

The course is available for six months from the date first accessed.

Course code

104198BT012