The celebrated business theorist Peter Drucker said that, “Efficiency is doing things right; effectiveness is doing the right things.”

Get it right and the appraisal interview offers managers a golden opportunity to identify problems and opportunities, motivate their team and improve performance.

This Course is for new trainers and teachers, or anyone who wants to learn the basics of the instructional design process.

To many managers, managing performance means the annual appraisal and little else. Yet for a business to thrive in today’s highly competitive marketplace, its managers must ensure the team delivers world class performance every working day.

The most successful businesses have clear goals and a strategy in place to achieve them.

A motivated workforce is essential for a business to grow and thrive. Businesses where morale is high enjoy increased rates of productivity, better quality output, reduced absenteeism and lower staff turnover.

Delivering criticism is rarely easy, but performance issues are part of everyday working life. Businesses where unsatisfactory performance is addressed and rectified inevitably outperform those that take a more ‘head in the sand’ approach!

A 2008 survey found that businesses which conducted effective appraisals, followed by targeted development planning, enjoyed productivity rises of almost 3% and an 11% increase in quality of service.

A 2008 survey found that businesses which conducted effective appraisals, followed by targeted development planning, enjoyed productivity rises of almost 3% and an 11% increase in quality of service

A 2007 survey found that only 41% of employees who receive appraisals think they are a useful assessment of progress.