Assertive, confident staff are more motivated and more productive. They benefit the business because they build better working relationships by respecting the views and ideas of others.

Effective briefing allows managers, team leaders and project co-ordinators to communicate their goals and expectations from the beginning of every project.

This Course is for anyone interested in building professional relationships and improving customer relationship management.

This course is for anyone who wants to learn more about powerful communication.

Communication is vital to the success of any business. When it's done right, it can result in excellent relationships with colleagues, customers and suppliers.

This course is for anyone who wants to learn how to use e-mail effectively

This course is for anyone who wants to learn how to use e-mail effectively.

This Course is for anyone who would like to learn how to give effective presentations or how to improve his or her presentation skills.

This Course is for all who want to improve their grammar skills

Speaking to an audience can be a daunting experience – but the business presentation is a perfect platform to create interest and excitement in your product or service.

This Course is for anyone who wants to get the most out of using smart negotiating skills in business or daily situations.

FACT! negotiation is a vital to your business. Whether its for sales, contracts or financial support, good negotiation skills is vital in order to make cost savings and boost sales.

Few things have more impact than a well-prepared presentation. A good presentation is the most effective way to inform, motivate, persuade and convince.

When it comes to business communication, the presentation is one of the most effective ways to inform, motivate, persuade and convince colleagues and customers.

Project reports are an excellent way to communicate information to others without the need for meetings. If you are required to explain your work to others in this way, robust writing skills are vital.

Good business writing grabs the reader's attention and holds it. But poor written communication damages the reputation of a business and can lead to lost sales

To protect and enhance its reputation, a business must ensure that every piece of written communication it produces creates the right impression.

From the boardroom to the factory floor, confident and assertive staff are vital if your business is to thrive: Build better relationships, enjoy greater respect, work more efficiently and experience increased job satisfaction.

Take a cue from the critically acclaimed TV show The Apprentice. One of the most important skills to master is the art of negotiation. It can make or break your business

A 2007 survey found that poor communication led to a negative culture, demotivated workforce, high staff turnover, low morale and bad performance.

Writing is an essential form of communication. With more people relying on email, reports and blogs, the need for good writing skills in your business is important.