Building Relationships Course

Total Items: 3 Total Time: 5.00 hour(s)  

Summary:

How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly?

This training will help you build bridges and improve your business relationships.      

Learning segment 1 : Socializing at Work    

Summary:

This Learning segment provides tips you can use to network in the workplace. It includes information about overcoming fears, using body language, words, and tone, and gives tips for making a good first impression.  

Objectives:

• Recognize the importance of making a good first impression
• Determine the networking techniques most effective for you
• Differentiate between strategic and serendipitous networking
• Overcome the fears you may have about talking to strangers at a business or social event
• Prepare a personal profile for each member of your networks
• Prepare yourself to have successful conversations  

Topics:

• Learning to network
• Letting others help you
• Surpassing your fears
• Prioritize and prepare
• Controlling your body language
• Enter, connect, exit
• Socializing with savvy              

Learning segment 2 : Understanding Behavioral Intentions    

Summary:

This Learning segment will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.  

Objectives:

• Describe the four general intents that determine how people respond in situations
• Identify ten general types of troublesome behavior
• Build relationships with individuals who display the ten general types of troublesome behavior  

Topics:

• What are the four intents
• The first intent
• The second intent
• The third intent
• The fourth intent
• Recognizing the results    

Learning segment 3 : Choosing Your Approach  

Summary:

This Learning segment focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.  

Objectives:

• Identify the four choices you can make when dealing with problem people
• Use blending and redirecting to reduce differences between people
• identify and practice the five steps to good listening
• Identify five techniques that have a positive influence on relationships  

Topics:

• Four choices
• Reduce differences
• Listen to understand
• Reach a deeper understanding
• Speak to be understood

Features:

• Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
• Flash scenarios use real world situations to illustrate course concepts.
• Streaming video scenarios illustrate real world issues and solutions discussed in the course.
• Audio accompanies each lesson page throughout the course.
• Decision Point activities allow learners to work toward an outcome in an interactive environment.
• Activities allow learners to apply course concepts in an interactive questioning environment.
• Exercises allow learners to practice in the actual application being studied.
• A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
• Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
• Search text enables learners to rapidly search all text within a course to easily retrieve information required.
• Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
• A skill assessment generates a customized learning path based on the results of a pre-test.
• A glossary provides a reference for definitions of unfamiliar terms.
• Bookmarking tracks the learner's progress in a course.  

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.