Absence from work has become an issue of major importance to employers as the direct and indirect costs involved are substantial.

Do you have staff who are regularly absent from work due to sickness or family commitments?

"A lot of organisations are under the impression that the regulations do not affect them. This simply is not true. Age discrimination can affect employees of any age, not just the young and old.” Rita Donaghy 2006, ACAS. Dont flout the law.

Most businesses recognise that exceptional service is vital to winning and retaining customers – but very few treat internal customers with the same level of respect and support. Why?.....

Effective analysis of information can reveal how a business is performing and help people make the right business decisions.

Assertive, confident staff are more motivated and more productive. They benefit the business because they build better working relationships by respecting the views and ideas of others.

Slipping or tripping is the single most common cause of injury in the UK work place.

Celebrity Chef Teaches You Basic Food Hygiene.

Celebrity Chef and Host of BBC TV's Saturday Kitchen, James Martin uses his expertise to help you maintain and improve standards in your kitchen with one goal in mind. To PREVENT Food Poisoning.

This course is for all who want to improve their ability to work with fractions.

Effective briefing allows managers, team leaders and project co-ordinators to communicate their goals and expectations from the beginning of every project.

This course is for anyone who wants to better manage his or her personal finances.

Bring your business online and increase your business opportunities. Building Blocks for eBusiness introduces and describes the components necessary for you to build a successful ebusiness.

This Course is for anyone interested in building professional relationships and improving customer relationship management.

This Course is for anyone who needs to apply ethical principles in business situations.

Incoming enquiries are the lifeblood of many businesses – but how do you convert the casual enquiry into a firm sale?

According to The Health and Safety Executive, 13.8 million working days are lost to work-related stress, depression or anxiety each year.

An important skill for any small business to survive is sound financial management, in particular cash accounting. Rural businesses often need to manage cash and VAT in a different way to their urban counterparts.

Statistics show that each year as many as 18.9 million working days are lost to bullying and up to a half of all stress-related illnesses are a direct result of bullying.

Effective coaching brings out the best in individuals and teams. The focused support, advice and guidance provided by an effective coach can help staff carry out their working roles, and increase their motivation, confidence and assertiveness.

This course is for anyone who wants to learn more about powerful communication.

Communication is vital to the success of any business. When it's done right, it can result in excellent relationships with colleagues, customers and suppliers.

Customer complaints are an inevitable part of business. But can a customer complaint be good for your business?

Sitting in the right position at a desk and using computer equipment correctly can help to improve posture and general well-being.

Business managers have a vital role to play in identifying opportunities for change. But to make change happen they need to be able to present a strong financial case, something many business people are not trained to do. We show you how...

This Course is for anyone who wants to learn about creating and maintaining good customer service.

This course is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.

Research suggests that the average office worker wastes 160 minutes - nearly three hours – of potentially productive time every day.

The twentieth century American President Woodrow Wilson once famously declared, “I not only use all the brains I have, but all I can borrow”.

The snappy customer, the yappy customer, the picky customer, – grab the skills to turn negative customers into a regular profit stream! How? Use the P.E.R.F.E.C.T model.

Not only is it against the law to discriminate against disabled people, it makes little commercial sense: there are 9.8 million people in the UK with some form of disability and they spend over £40 billion a year on goods and services.

Diversity isn’t about ticking boxes or being politically correct. Recent research shows that businesses employing a diverse workforce enjoy higher morale and productivity, improved staff retention rates and lower levels of absenteeism.

This course is for anyone who wants to learn how to use e-mail effectively

eMarketing is for business owners, managers, marketers and sales teams looking to expand and grow their business online.

This course is for anyone who wants to learn how to use e-mail effectively.

This Course is for anyone who would like to learn how to give effective presentations or how to improve his or her presentation skills.

The celebrated business theorist Peter Drucker said that, “Efficiency is doing things right; effectiveness is doing the right things.”

There are 100,000 employment tribunals in the UK each year, costing £250 million. This is in addition to the lost time and bad feeling caused by legal disputes. Avoid tribunals. They can be avoided if you know how to work the law in your favour.

This course  is for anyone who is interested in learning more about estate planning.

A Joseph Rowntree Foundation survey found that one third of the UK’s working population are ex-offenders. This course provides deep insight into the regulations and procedures you must follow when employing people with a criminal record.

According to a recent YouGov survey, over 50% of managers lack confidence in financial decision making. Financial information is used to measure performance and help make decisions about how an organisation should operate.

Fire is the single biggest danger facing people in the work place, and almost all fires are avoidable. Understanding how to prevent fire, and how to tackle small fires, can help save lives and property.

Being in charge doesn't mean having all the answers. It’s about involving the team and using their skills, experience and initiative to get results...

One third of full-time working mothers in the UK - and nearly one fifth of full-time working fathers - use some form of flexible working pattern.

The right, under the Freedom of Information Act 2000, to request information held by public bodies came into force in January 2005. All employees in a public funded organisation must understand how to deal correctly with requests for information.

This course is for anyone currently working in management or for anyone who wants to develop the skill set needed to be an effective manager.

The Sex Discrimination Act outlaws discrimination on the grounds of gender, yet, women remain crowded into mostly part-time jobs and a narrow range of lower-paying occupations that do not make the best use of their skills.

Feedback is a vital part of the communication process in business and one of the most significant ways that we can learn and develop at work.

UK believe that most of their work meetings are unnecessary or unproductive. Poorly planned, badly run meetings waste valuable working hours and represent an unnecessary financial burden to any business.

This Course is for all who want to improve their grammar skills

As a manager you will improve the way you tackle budgeting, performance, recruitment, time management, delegation and crisis handling...

In 2005/06, 30 million working days were lost due to work-related ill health or injuries or 1.3 days per worker. Health and safety is an important issue for your work place.

This course is for anyone who is interested in learning more about starting and managing a home-based business

Get it right and the appraisal interview offers managers a golden opportunity to identify problems and opportunities, motivate their team and improve performance.

Speaking to an audience can be a daunting experience – but the business presentation is a perfect platform to create interest and excitement in your product or service.

Identifying Self Development Needs helps individuals take responsibility for their own development.

CIPD research found that two in five employees who felt let down by their organisation during periods of change blamed the management’s inability to control events.

This Course is for anyone interested in learning about innovation in the workplace

This Course is for new trainers and teachers, or anyone who wants to learn the basics of the instructional design process.

This course is for anyone who wants to make the most out of job interviews.

Accidents can and do happen, even in working environments that appear to be safe. It is important for all staff to be aware of potential dangers and to understand their role in identifying and eliminating hazards.

It is the legal and moral obligation of every employer and manager to ensure that potentially hazardous situations are eliminated, or managed to reduce and control risks.